Pillar 3 EMPLOYEES AND SOCIAL COMMITMENT

As a cooperative, we embrace our responsibility to our employees, members, and society. Precisely in extraordinary times like those we experienced last year, continuing our social commitment is a particular priority for us. For our 90,825 employees, we would like to be a progressive and fair employer, with diverse, attractive employment and career opportunities. In our view, the satisfaction and motivation of employees is essential to the company’s sustained success.

We also consider the health and well-being of society to be part and parcel of sustainable development. For this reason, we maintain the densest network of sales outlets in Switzerland and, during the pandemic, were able to make an important contribution to supplying the population. We offer an attractive market for quality-oriented agricultural products and, together with our stakeholders, are committed to sustainable, safe and healthy foods and to reducing food waste. Furthermore, through the Coop Sustainability Fund, we invest around CHF 16.5 million each year in driving forward innovative research and development projects.

Coop is a progressive and fair employer.

EDUCATION A WORLD FULL OF OPPORTUNITIES

Sustainability means having a forward-looking mindset. Investing in tomorrow’s specialists is a cornerstone of a company’s success. As an exemplary and diverse provider of apprenticeships, we would like to give our trainees the best possible grounding for the world of work, in all areas. By promoting digital learning methods and competency, we enable trainees to perform their tasks in a target-oriented, expert and flexible way. We are in no doubt that our efforts will repay themselves many times over.

  • Target 1 We are an exemplary provider of apprenticeships and make a vital contribution to professional training in the retail sector.
    • Comments
      We have achieved our target. Adding more digital courses has proved worthwhile.
  • Target 2We offer our employees access to an extensive, diverse continuing education programme and attractive career opportunities.
    • Comments
      We have partially achieved our target. Owing to the pandemic, we were not always able to run our full continuing education programme, but we responded swiftly and switched our courses to small groups and digital versions in order to ensure access to continuing education.
  • Outlook and challengesThe launch of our new course “A heart for sustainability” was postponed to 2021 because of the pandemic. Further measures are also planned to prioritize sustainability in our training courses and thus impart our values to our employees.
  • Measures
    • Solid professional training as the basis for long-term career success
    • Wide range of trainees, language placements, exchange programmes with partner firms, practical training placements for academically weak school leavers
    • Regular performance reviews and professional development for all our employees
    • Coop Campus: improving the skills of our employees with 425 different internal courses, including courses on transition assistance (early retirement planning and support with career endings).
      What we offer – Advantages for employees at Coop
    • Average hours spent on training and professional development each year:
      • Employees subject to a collective employment agreement: 2 days
      • Employees at management level: 6 days
      • Due to the pandemic, this year we are not disclosing the average number of hours of continuing education
  • Highlights & figures
    • 233 new apprentices as retail assistants, 373 new apprentices as retail specialists
    • Success rate in final apprenticeship examinations: 97%
    • Continued employment rate after apprenticeship: 71.6%
    • Apprenticeship dropout rate: 7.7%
    • New: over 400 different internal in-person and online courses
  • Target We are an exemplary provider of apprenticeships.
  • Comments
    As Coop business units, our manufacturing companies benefit from the same employment conditions, so are covered under the sections on staff in Retail.

    The degree of achievement of this target relates only to the Bell Food Group AG.

    The Bell Food Group AG has achieved its target: due to the pandemic, numerous training courses and workshops were run virtually. We were thrilled with the increased demand for training at our companies and the record high number of apprentices.
  • Outlook and challengesWe will remain committed to offering all apprentices continued employment with us.
  • Measures
    • Promotion of basic training and dual training in all work areas
    • Attendance at vocational training fairs
    • Offering numerous training courses
    • Regular performance reviews and professional development for all our employees
  • Highlights & figures
    • BELL FOOD GROUP AG: new record number of apprentices despite the pandemic: 138 apprentices (54 new) in 22 different professions
    • BELL FOOD GROUP AG: first-time attendance at online careers fair
    • BELL FOOD GROUP AG: offering 20 different apprenticeship professions and 3 dual courses of study
    • BELL FOOD GROUP AG: 9.42 training days taken up for managerial employees
  • Target We are an exemplary provider of training.
  • Comments
    We have achieved our target. Despite the pandemic, we were able to run many events and workshops virtually. However, the number of training hours did decrease on average.
  • Outlook and challengesWe will be continuing the digital measures over the next year. Online campaigns have distinct added value, particularly when it comes to reaching young people more easily, so we plan to retain and expand these.
  • Measures
    • Cooperation with vocational advancement centres, vocational colleges and training companies
    • Promotion of dual training
    • Attendance at vocational training fairs, careers information days in schools
    • Expansion of training programme for apprentices, trainees and work placement students
    • Increase in individual promotion and continued employment rate (talent management)
    • Expansion of training run by trainee supervisors and of the range of courses
    • Comprehensive seminar programme covering a wide range of subjects
    • Additional offerings to handle the challenges presented by the crisis
  • Highlights & figures
    • TRANSGOURMET GERMANY: 30 dual students
    • TRANSGOURMET POLAND: 4,037 training hours taken up
    • TRANSGOURMET ROMANIA: 98 work placement students
    • TRANSGOURMET RUSSIA: continued employment rate of 28%
    • TRANSGOURMET ÖSTERREICH: continued employment rate of 78% (+15% year-on-year)
    • TRANSGOURMET FRANCE: 1,442 training hours taken up
    • TRANSGOURMET SWITZERLAND: continued employment rate of 60%

SDGs

Coop is a progressive and fair employer.

EMPLOYMENT LONG-TERM APPEAL

As we are committed to ensuring that our employees feel happy here, as well as exciting professional and career opportunities we also offer them a modern, dynamic work environment, flexible working time models, attractive pension solutions, diverse continuing education options and discounts within the Coop Group. Respect, appreciation and equal opportunities, along with a good work-life balance, are the hallmarks of our work environment. Nurturing and developing employees is essential to us, as motivated, well-trained teams are the foundation of our success. For this reason, we make targeted investments in talent management and ideally fill our managerial vacancies internally.

  • Target We cultivate a culture of respect, appreciation and equal opportunities.
    • Coop strives for a proportion of women in management of 20% (ML 0-3)
    • Coop strives for a proportion of women in management of 40% (ML 4)
    • Percentage of employees with disabilities (Coop business units) of at least 1%
    • Turnover rate among monthly wage earners: 12.5%
    • Turnover rate among hourly wage earners: 25%
  • Comments We have only partially achieved our target. We narrowly missed our 20% target for the percentage of women in senior management, and the turnover rate among hourly wage earners was higher than intended.
  • Outlook and challengesNext year, we plan to launch comprehensive, systematic Occupational Health Management.
  • Measures Terms of employment:
    Health and safety
    • Launch of systematic Occupational Health Management planned for 2021.

    Work-Life balance
    • Working hours: 41-hour week
    • Holiday entitlement: 5 weeks, apprentices: 6 weeks
    • Maternity leave: 14 weeks/16 weeks from 3rd year of service (on full pay)
    • 15 days of paternity leave to be taken within one year of birth.


  • Highlights & figures
    • Certificate for “Fair Compensation” obtained
    • Share of managerial roles filled internally: 80%
    • Share of employees aged over 50: 26.4%
    • During short-time working in spring: full pay
    • Last year, 791 women and 536 men took parental leave.
    • Occupational injuries: 43,755 employees insured as per Federal Accident Insurance Act, ratio of working hours lost due to occupational accidents is 0.84%. The number of occupational accidents in 2020 was 2,257 (-10).
    • Employee turnover among women: 12.8%; men: 14.8%; total: 13.5%
    • Newly appointed employees and employee turnover by gender

  • Target We cultivate a culture of respect, appreciation and equal opportunities
  • Comments As Coop business units, our manufacturing companies benefit from the same employment conditions, so are covered under the sections on staff in Retail.
    The degree of achievement of this target relates only to the Bell Food Group AG.
    We have achieved our target. Greater esteem for careers in our sector was reflected in markedly higher demand for jobs at our companies.
  • Measures
    • Safety of business activities and jobs
    • Performance of equal pay analyses to eradicate inequalities
    • Introduction of electronic time-keeping
    • Occupational Health Management and safety at work
    • More on the commitment of Bell Food Group AG
  • Highlights & figures
    • BELL FOOD GROUP AG: Launch of first collective employment agreement (CEA) for convenience companies in Switzerland
  • Target We cultivate a culture of respect, appreciation and equal opportunities
  • CommentsWe have achieved our target and, despite the pandemic, were able to implement measures at all national subsidiaries.
  • Outlook and challengesGoing forward, we will continue improving our employment conditions and imparting our values, because we are personally making a difference.
  • MeasuresTerms of employment
      • Social benefits in event of childbirth or marriage
      • Special leave in crisis situations
      • Enabling working from home in various areas by providing resources and support during the pandemic

    Health and safety:

      • Health management systems, specific to each national subsidiary
      • TRANSGOURMET GERMANY: health platform, digital health week, health coach, flu protection campaign, fruit and veg days
      • TRANSGOURMET POLAND: access to free health services and flu vaccination, employees (40-65 years) free ENT examinations
      • TRANSGOURMET SWITZERLAND: pilot project on “Ergonomics at the workplace”

    Equal opportunities and diversity:

    • Raising employee awareness of justice issues with various training and e-learning sessions: “Workplace bullying and discrimination”, “Handicap”
    • Gender equality and measures to ensure non-discrimination when appointing young people, employees with disabilities and foreigners, seniors (50-plus)
  • Highlights & figures
    • TRANSGOURMET ROMANIA: 35% of management positions occupied by women
    • TRANSGOURMET GERMANY: e-learning: management of virtual teams
    • TRANSGOURMET POLAND: 32.4% of management positions occupied by women
    • TRANSGOURMET RUSSIA: 33% of management positions filled internally
    • TRANSGOURMET ÖSTERREICH: free catering for employees during short-time working
    • TRANSGOURMET SWITZERLAND: certification of equal pay obtained for the whole company
    • TRANSGOURMET FRANCE: named France’s best employer

SDGs

Coop recognizes its social responsibility

SOCIAL RESPONSIBILITY

As a cooperative, we consider it our responsibility to play our part in the sustainable development of society. We focus our commitment on issues that are highly relevant to us and our stakeholders and to which we can make the biggest positive contribution. With the densest sales network in Switzerland, we seek to ensure the population is provided with basic supplies. We invest in quality-driven agriculture and, through our Coop Sustainability Fund, promote sustainable and healthy consumption. Coop Aid for Mountain Regions supports families and businesses in Switzerland’s mountain regions and donates food to the various organizations We have been working with the Swiss red Cross for many years and have been an official partner since 2015. Each year, we invest around 16.85 million francs from our Coop Sustainability Fund in social and environmental areas in Switzerland and abroad, to promote innovation and raise public awareness of sustainable consumption.

  • Target 1
    We operate a dense and extensive network of sales outlets, which extends to outlying areas

    • Comments
      We have achieved our target. Our decentralized network of sales outlets proved invaluable to customers during the pandemic.
    • Outlook and challenges
      We will continue to maintain the densest network of sales outlets in Switzerland over the coming year.
    • Measures
      • Presence in urban and rural areas with various formats
      • The densest network of sales outlets in Switzerland, with 2,349 sales outlets
  • Target 2
    We are the main marketing platform for quality-driven Swiss agriculture.
    • CommentsWe have achieved our target and, despite increased demand, were able to source 89% of our range from Swiss producers and suppliers.
    • Outlook and challenges
      In the new multi-year target period 2022-2026, we will continue pursuing this target and promoting structurally weak regions.
    • Measures
      • Commitment to and involvement in the “Quality strategy for the Swiss farming and food industries” association’s added value strategy
      • Member of various industry organizations
      • Partnership with Bio Suisse, promoting organic
        agriculture in Switzerland
      • Domestic share of fresh produce: 75%
      • Percentage sourced from Swiss producers and
        suppliers: 89%
  • Target 3Within the framework of the Coop Sustainability Fund, each year we spend CHF 16.85 million on promoting innovations for sustainable consumption.
    • Comments
      We have achieved our target and invested a total of CHF 16.9 million from our Coop Sustainability Fund in sustainable projects. We also donated CHF 658,000 to Coop Aid for Mountain Regions and CHF 5.6 million to other social projects.
    • Outlook and challengesWe will remain committed to our Coop Sustainability Fund, as a means of further enhancing the status of innovation and sustainable consumption as integral to Coop’s core business.
    • Measures
      • Since 2003, annual investments by the Coop Sustainability Fund in implementing around 100 national and international projects in our three business areas, with the aims of supporting innovative, sustainable solutions and research projects, raising public awareness of sustainable consumption, and fulfilling the expectations of our stakeholders in society
      • In 2020, we brought 10 multi-year sustainability projects to a successful conclusion.
      • Overview of number of Coop Fund projects at year-end 2020

  • Target 4Together with our stakeholders, we are committed to a sustainable and healthy lifestyle and make use of our communication tools to express that commitment.


    • CommentsWe have achieved our target and, together with our stakeholders, implemented various projects.
      One particular highlight was the successful running of a free home delivery service during the pandemic, with the tireless support of volunteer helpers from the Swiss Red Cross. Our annual “Day of good deeds” could not go ahead in 2020, because of the pandemic.
    • Outlook and challenges
      With our partners, we will remain fiercely committed to making sustainability part of everyday life.
    • Measures
      • Completed projects in partnership with the Swiss Red
        Cross:
        • 2x Christmas: joint fund-raising campaign over the the Christmas period
          2020: around 9,500 donated parcels with CHF 400,000 (Action no. 238)
        • Free home delivery service: during the pandemic for all risk groups
        • Gift cards for people affected by poverty during the pandemic: 3,000 shopping vouchers donated with a value of CHF 150,000
        • Grittibänz campaign: donation for each Grittibänz bread roll sold
      • Our food databases Fooby and Betty Bossi are a source of recipes for
        a balanced and sustainable diet
      • Support for sports events and events for all ages
      • #füreuchda (there for you): the longest virtual human chain in Switzerland
  • Target 5
    We are a partner in the initiative to reduce food waste in Switzerland.

    • CommentsWe have achieved our target and implemented various measures. Food waste was cut further by tweaking the logistics of fruit and vegetable donations.
    • Outlook and challengesStarting in 2021, all Coop Restaurants will be on the Too Good To Go app, so you can help us rescue foods.
    • Measures
      • Various measures to reduce and prevent food waste along our entire supply chain
        • Optimization of ordering at sales outlets
        • Targeted discounts
        • Food donations to social institutions
        • New liquid waste measurement to reduce food waste in all
          restaurants.
        • Recycling of organic waste as biogas and
          biodiesel
      • Promotion of our own-label brand Ünique:
        space on our supermarket shelves for not-quite-perfect vegetables
      • Donation of over 12 million meals to social
        organizations
  • Target 1
    We make a vital contribution to providing the Swiss population with basic supplies.
    • Comments
      We have achieved our target and further increased our market shares in Switzerland.
    • Outlook and challenges
      To keep providing the Swiss public with basic supplies, we will remain committed in future to our own manufacturing companies and Swiss products.
    • Measures
      • BELL FOOD GROUP AG: 21 manufacturing companies in Switzerland
      • SWISSMILL: 30% market share: Switzerland’s largest grain mill
      • REISMÜHLE BRUNNEN: 34% market share
      • STEINFELS SWISS: production switched and 1,862 tonnes of disinfectants supplied during the pandemic
      • HALBA/SUNRAY: each Coop sales outlet sells
        1,000 of its products, on average, each day
      • NUTREX: 68.5% market share, making it Switzerland’s biggest vinegar supplier
  • Target 2 We are a major processing platform for quality-driven Swiss agriculture.
    • Comments
      We have achieved our target and are continually expanding our range of high-quality raw materials from Switzerland.
    • Outlook and challenges
      Switches are already planned for various products. At Sunray, lentils from Switzerland will now be available.
    • Measures
      • Involvement in national industry committees
      • High share and further increase in domestic raw materials
      • HALBA: yellow millet, dried beans, Alpine herb mix and now lentils sourced entirely from Switzerland
      • SWISSMILL: biggest mill and processor of bread grains in Switzerland
  • Target 3We use the opportunities presented by the Coop Sustainability Fund to promote innovations in the sphere of sustainable consumption.
    • CommentsWe have achieved our target and launched and implemented various projects.
    • Outlook and challengesGoing forward, we will remain committed to innovative projects with the Coop Sustainability Fund in order to keep up our pioneering work on sustainable supply chains.
    • Measures
      • BELL FOOD GROUP AG: Fund projects Energy-neutral poultry house (Action 394), Original Simmentaler (Action 374)
      • REISMÜHLE BRUNNEN: Fair & Good Project in India and Thailand
      • SWISSMILL: involvement in Fund project Breeding organic seeds 2017-2021; continuation of project to upcycle milling by-products
      • HALBA: new project proposals to the Coop Sustainability Fund for cashews, mangos, hazelnuts, pulses
  • Target 4In our production activities, we are careful to avoid over-production and to make the fullest use possible of all raw materials.

    • CommentsWe have achieved our target and reduced, recycled or donated our food waste wherever possible.
    • Outlook and challengesWe are already planning further ways to optimize the use of organic raw materials over the next year.
    • Measures
      • BELL FOOD GROUP AG: sales outlets for production surpluses and collaborations with “Tischlein deck dich” and “Too Good To Go”
      • NUTREX: 50% reduction in rejects, to 0.5%
      • REISMÜHLE BRUNNEN: rejects processed into animal feed
      • SWISSMILL: use of milling by-products as animal feed and pilot project as feed for insects.
      • HALBA: 39.5t “Branchli” saved: “Branchli” damaged and ejected during the production process are crushed and added to fresh Branchli mix in a proportion of no more than 10%: we thus reused 39.5 tonnes of leftover chocolate.
  • Target 1 We help ensure a safe, varied and reasonably-priced supply of food in catering and the social sphere.

    • CommentsWe have achieved our target and further expanded our range. This includes the successful launch of our own-label brand Natura.
    • Outlook and challengesFor next year, we are planning to add more Natura products.
    • Measures
      • More own-label products to be added to the range, ensuring a wide range in all product groups
      • Expansion of the Economy own-label brand (dependable quality at attractive prices)
      • Launch of own-label organic brand Natura
      • Food donations by all national subsidiaries to national organizations
      • TRANSGOURMET ROMANIA: support for doctors, police and support staff during the pandemic, with 25,000 hot meals per month
  • Target 2We provide a marketing platform for quality-driven Swiss agriculture.

    • CommentsWe have achieved our target and remain committed to our own-label brand Ursprung/Origine/Vonatur for high-quality regional products.
    • Outlook and challengesOur newly-launched own-label brand Natura is motivated by the desire to strengthen organic products in the wholesale segment and, in so doing, support sustainable agriculture.
    • Measures
      • Expansion of the range with own-label brand Ursprung/Origine/Vonatur
      • Growing seasonal and regional offering
      • Active advertising and promotion of organic agriculture
      • Launch of own-label organic brand Natura
      • TRANSGOURMET ÖSTERREICH: producers and their work are introduced in the “I love my producer” communication campaign
  • Target 3We use the opportunities presented by the Coop Sustainability Fund to promote innovations in the sphere of sustainable consumption.

    • CommentsWe have partially achieved our target. It was not possible to implement Coop Fund projects at all national subsidiaries.
    • Outlook and challengesIn future, we will make greater use of the Coop Sustainability Fund and launch innovative projects at all national subsidiaries every year, in a targeted way.
    • Measures
      • Implementation of projects thanks to financial support from the Coop Sustainability Fund in the areas of innovation, awareness-raising and society
      • TRANSGOURMET GERMANY: development of a strategy to optimize packaging
      • TRANSGOURMET SWITZERLAND: trial of energy measurement systems to optimize energy consumption
  • Target 4Together with our stakeholders, we are committed to sustainable and healthy nutrition, particularly in school catering.

    • CommentsWe have achieved our target and, despite the pandemic, fulfilled our commitment to sustainable menus at schools.
    • Outlook and challengesWe will continue to focus on school catering in future, as we can thereby promote sustainable awareness among tomorrow’s consumers.
    • Measures
      • Advice, support and training on sustainability, waste and food waste and the preparation of nutritionally optimized menus for schools
      • Support for the catering industry in the use of season and local products
  • Target 5We support social organizations by donating food that is still safe for consumption to people in need.

    • CommentsWe have achieved our target. All national subsidiaries are donating food that is still fit for consumption to social organizations.
    • Outlook and challengesWe remain committed to long-term partnerships and permanently donating food.
    • Measures
      • Regular, permanent donations of food to charitable organizations
      • TRANSGOURMET GERMANY: the Transgourmet online shop now has the facility to filter by products that have reached their expiry date and buy them at a discount.
      • TRANSGOURMET ÖSTERREICH: 1,418 million euros donated to charities during the pandemic
      • TRANSGOURMET FRANCE: 12,285 baskets of fresh produce donated to “Too Good To Go”, donations to hospitals, fire service and disadvantaged people
      • TRANSGOURMET SWITZERLAND: food donations to “Tischlein deck dich” and “Schweizer Tafel” food redistribution charities

SDGs